You are certainly within your rights to request a refund, and to expect your support to be answered.

All I can say is to just be patient. One thing I have learned from huge product launches is that THIS is when the issues rear their ugly heads. This launch has added a couple of thousand people into the system in under a week, which is bound to cause issues and create longer than usual delays in ticket responses. Not an excuse, I know. But it happens nonetheless.

I have read the WF thread post (I removed the url) and bear in mind that typically, the only time people complain is when they are having issues (understandably). You never hear from the hoards of satisfied customers.

I can tell you that the refund and cancel rate is low on this so far (time will tell of course).

As for the issues, I know that Joe H. and his tech team are hard at work identifying issues and fixing them.

My widget works too…scroll down and look at the right side at the bottom and you will see one

To date i have filed some 7 requests now and not one of those requests have been answered.

The system simply does not work nor supply logged data information.

So i do the next best thing and send a request to mr filsaimes support desk, i was told bad luck we wont deal it and my copy works bad luck for you.

I have since re applied to mr fisaime again for my refund and am simply ignored.

My only option now is to request a refund through paypal like everyone else, so i suppose this will make me look bad as well, bit sometimes people have no other option when customer support and service does not exist.